Returns & Exchanges
At Flourist, we take pride in the quality of our freshly milled grains and artisanal products. Due to the perishable nature of our food items, we cannot accept returns, but we are committed to resolving any issues with damaged or incorrect shipments immediately.
Inspect Your Order
Upon delivery, please carefully inspect your package for any signs of damage or errors in the items received.
Contact Support
If your order is damaged or incorrect, email our team within 7 days of delivery with your order number and clear photos of the issue.
Review Process
Our quality assurance team will review your request within 48 hours to determine if a replacement or store credit is appropriate.
Resolution
Once approved, we will ship out a replacement at no extra cost or issue a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing